Job Responsibilities:
1. Minimum 12 months of call center environment
2. Education background: Minimum O Level and above
3. Multitask – Logging tickets, checking KBs while on the call
4. First call resolution expertise to close the call at CSO level.
5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk agents are preferred.
6. Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)
Job Requirements:
1. Vaccination Requirement: Yes
2. Work Location: Suntec Tower 2, Level 25
3. Comfortable with rotational shift and night shift
4. 44 hours per week (5.5 days of work)
Saghana Sithara | Registration Number: R1550224
