Job description
1) IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems.
2) Provide technical support to customers via email, phone and onsite.
Responsibilities
1) Serve as the first point of contact for customers seeking technical assistance over the phone and email.
2) Perform remote troubleshooting through diagnostic techniques and pertinent questions.
3) Perform regular system monitoring, backup status and OS updates.
4) Determine the best solution based on the issue and details provided by customers.
5) Direct unresolved issues to the next level of support personnel.
6) Record events and problems and their resolution in ticketing system.
7) Maintain up to date and accurate customer documentation.
8) Follow-up and update customer status and information.
9) Identify and suggest possible improvements on procedures.
Job Requirements
Candidate must possess at least Primary/Secondary School/"O" Level, Higher Secondary/"A" Level/Pre-U in any field.
At least 1 Year(s) of working experience in the related field is required for this position.
Proven experience as a help desk technician or other customer support role.
Tech savvy with working knowledge of Windows 10, Windows Server, DNS, router, NAS, email, printer.
Good understanding of computer systems, networking, ERP system.
Ability to diagnose and resolve basic technical issues
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
