My client is a MNC company known in the high end performance equipment for foreign materials contamination detection for the food, plastics, and chemical industries as well as optical sorting machines for the recycling industry for an environmentally friendly circular economy.
- Job Title: Assistant Service Manager (Permanent Postion)
- Department: Technical
- Working Schedule : 5 days, Office hour
Key Responsibilities
- Manage after-sales and service team on all technical and service related activities.
- Responsible for Equipment installations pre-commissioning checks and commissioning on sites
- Coordinating field work involving troubleshooting, reporting and resolution of any emergent warranty issues
- Responsible and manage warranty claims and related matters; liaising with HQ on any warranty claims and reports.
- Technical back-up to field service staff to ensure technical queries are attended and settled prompt.
- Ensure completion of service task and submission report/expenses
General Responsibilities
- Provide timely feedback on overall market situation, competition and new business opportunities.
- Prepare quotation for service and spare parts enquiries
- Customer relationship management
- Identifying training needs for service engineers and distributors’ engineers. Provide technical training for customers and staff
Qualification and Requirements
- Engineering Degree or Diploma in Engineering or Automation
- Min. 5 years relevant experience in servicing of equipment (electrical/electronic/mechanical)
- Strong analytical ability. Able to create and understand basic pricing and financial analysis.
- Demonstrate good skills and ability in technical trouble shooting
- Possess Class 3 driving
- Able to handle Chinese and dialect speaking customers.
Next Step
- Interested applicants may email your resume to [email protected] with your latest updated resume
- Only shortlisted candidates will be contacted
