· Technical design, administration, implementation, troubleshoot and management of Network and Data Centre infrastructure.
· 24x7 Operations Support including scheduled on-call duties.
· Vendor management, project management for network related projects and provide support to other Technology projects.
· Documentation including RFQ/RFP technical specifications/diagrams, operations manuals/guidelines.
· Backup role for Data Centre Facilities Management services including audit support and/or additional tasks assigned by supervisor.
Essential Duties and Responsibilities:
Planning
· Key Technology roadmap and planning
· Proactive Capacity Management & Planning
· Perform growth projections on network infrastructure resources.
· Proactive capacity and usage monitoring and plan for the required upgrade (s)
· Plan for and perform capacity upgrades by scaling up of resources or scaling out in terms of addition of additional component upgrades.
· Network Security hardening
· Proactive Availability Management and Planning
· Manage and maintain the network infrastructure and the data centres to meet business availability requirements.
· Perform availability review on network infrastructure resources.
· Identify and provide recommendations to achieve required improvements to meet business required availability requirements.
· Implement approved availability enhancements.
· Plan and consolidate all change activities that require downtime where possible, in order to reduce the disruption to production service availability.
· Plan hardware/software/firmware update, refresh or replacement to ensure they remain under vendor/manufacturer supported version timely.
· Support systems security hardening reviews
· High Availability (HA)/Failover and Backup/Recovery configuration and setup to meet required Recover Time Objective (RTO)/Recovery Point Objective (RPO)
· DRP/BCP (Disaster Recovery Plan and Business Continuity Plan) procedure build, update, verify and actual procedure execution.
System and Service Administration
· Perform monitoring health status of multiple environments 24*7
· Perform access control management.
· Identifying and documenting dependencies and interfaces between network, systems, applications and databases to ensure the applications and associated Service Level Agreements (SLA) can be met.
· Support periodic audit review exercises by providing the required information and to perform the remediation actions to close all audit findings.
· Inventory, Assets and License tracking and updates to ensure compliance.
· Maintaining technical documentation for configurations/setups
· Ensure the data integrity, configurations and data/applications synchronization of DEV/UAT/Production/DR or other established environments.
· Ensuring the various systems interfaces, system flow and data exchanges between components and servers are functioning.
· Preparation and setup of test environments for applications (setup/patching/upgrade/enhancements or new projects)
· Ensure proper backup and recovery of system (based on backup/recovery schedule)
· Ensure proper logs and archival and manage the tape restoration test successfully at least once every 6 months.
· Perform scheduled periodic BCP/DRP exercises (switch over and switch back and testing)
Requirements:
· Degree in IT or engineering or equivalent.
· Minimally possess technical network certification (CCNP-Routing and Switching and Data Centre) or higher.
· Minimum of 5 years’ experience in supporting, maintaining and implementing Network and/or Data Centre Facilities Management (Cisco/Alcatel/Juniper Inter-Networking Solutions) technical administration and support.
· Excellent understanding of common network technologies, including TCP/IP, IPsec, VRRP, HSRP, SNMP, NAT, Multicast, Sub-netting, Ethernet, Access-lists.
· In-Depth Working Knowledge and understanding of the following routing protocols: BGP, OSPF, EIGRP, ISIS, MPLS.
· Familiar with the setup and configuration of network security devices such as firewalls, wan optimisers, virtual private networks, and authentication servers etc.
· Proven working knowledge, implementation, and administration experience of high availability Network Security devices (E.g. Checkpoint, Cisco Firepower, SRX, Palo)
· Proven knowledge of DNS, time synchronisation, Proxy, F5 Load Balancers, Infoblox
· Proven knowledge in switch and router configuration, including storage switch configurations.
· Monitor & measure the performance & availability of network devices proactively; implement corrective actions identified to improve performance & service level availability and capacity planning.
· Experience on the various Network Management platforms (E.g. MRTG, Cisco ISE, Algosec etc.)
· Minimum of 5 years’ experience in managing vendors in terms of procurement, writing, and managing RFQ/RFP, project management, problem resolutions.
· Managed network projects successfully with proven track records.
· Working knowledge of DRP (disaster recovery plan) and BCP (business continuity plan)
