COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Office of Integrated Information Technology Services (IITS).
- Microsoft Teams Phone Implementation
- To facilitate in clean up the university's phone directory in preparation for Microsoft Teams Phone porting, ensuring accuracy and efficiency.
- Work closely with stakeholders to analyze and enhance the current IVR (Interactive Voice Response) flow streamlining communication processes.
- To conduct post-migration testing to guarantee seamless transition and functionality of phone numbers, resolving and report any issues promptly.
- To conduct post-migration support to users, addressing inquiries and providing assistance to ensure smooth utilization of the new phone system.
- Copier Leasing Project
- Study the leasing contract and prepare the remaining lease value of copiers.
- Gather the print volume from SOCIs for each copier and prepare the statistics.
- Network printers Project
- Consolidate the list of network printers (model, serial numbers, date of purchase and warranty info).
- Prepare warranty info of each network printers, this to help know when these printers need to replace.
- Other Operational duties
- Maintain the list of network printers (model, serial numbers, date of purchase and warranty info).
- Maintain list of leasing printers (model, serial numbers, leasing duration and leasing contract info).
- Work with SOCIs for any refresh of printers to minimize downtime.
- Ensure printer faulty report and print volume report provided by vendor are on time.
- Review and highlight for any discrepancies.
- Minimum Diploma; O or N level holders with relevant experiences will be considered.
- Working knowledge of Microsoft application such as Excel, Words, etc. for reporting purpose.
- Excellent interpersonal and communication skills (written and oral) as well as problem solving skills.
- Able work independently and adapt to a dynamic working environment quickly.
- Good requirement gathering and analysis skill.
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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
