The technician responds to customer callouts, providing technical service and maintenance support at customer locations. They are responsible for installing, maintaining, and repairing equipment out in the field and providing technical training when necessary. The technician will report to Technical Manager.
Job Description
- Providing service and customer support during field visits or dispatches
- Install new products, and test them to ensure they are working correctly
- Perform maintenance and provide customer support
- Explain issues with equipment and repairs to customers
- Reading repair manuals and liaising with other professionals.
- Sourcing replacement parts.
- Repairing or replacing faulty equipment.
- Fabricating any components required.
- Providing time and material cost estimates before starting a job.
- Keeping abreast of advancements in your field and attending workshops as required.
Requirements
- Diploma in Engineering or equivalent qualification
- A minimum of 2 years’ experience in a similar role.
- A driver's license.
- Ability to multitask and liaise with professionals in different fields.
- Ability to explain problems simply and clearly.
- Ability to understand verbal and written instructions.
- Ability to follow health and safety regulations.
- Must be well-organized and have the ability to prioritize tasks.
