Manager (Voices@SMU), Office of Dean of Students

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Intake of students' disclosure/reporting of harassment, discrimination and violence, and follow-up with the students until case closure.
• To create, review and improve/streamline protocol and framework involved with all admin departments/schools from when the team receives a student disclosure till closure of the case.
• Manage all open cases and be responsible to report on all outstanding cases and provide a comprehensive assessment of the affected students.
• Conduct critical reviews of all closed cases and recommend improvements to provide better care to students.
• Partner the admin departments/schools to promote Voices@SMU as the go-to first point of contact for students, and hold regular discussions with them on the initiatives of Voices@SMU.
• Give briefings to incoming freshmen, student club members, students going on internships/global exposure and other student activities about respect and consent, and about Voices@SMU support for them in their university life and activities, and also join panel discussions on campus when Voices@SMU is invited.
• Solicit student participation and organize them as an advocacy group for a harassment-free university environment, and also work with the existing student groups to further and promote Voices@SMU initiatives.
• Plan, organize and run flagship events for Voices@SMU to raise student awareness and importance of the university's zero tolerance.
• Based on the needs of the University, develop and implement education and outreach programmes and initiatives. These include updating website content for the Voices@SMU site, developing campaign awareness programmes, workshops, activities and e-modules.
• Monitor and track student participation for Voices@SMU events, and report on feedback and other statistics in regard to student learning and satisfaction levels.
• Create partnerships with external institutions (in Singapore and overseas) and support centres and leverage on their expertise and resources to support students in SMU or to form meaningful collaboration touchpoints.
• Maintain records and compile case statistics and summaries when required for reporting purposes.
• Understand services provided at the Student Services Hub (SSH) and serve students via walk-ins/telephone and email queries; transact payments, etc. over the counter, and support workshops and SSH activities.

• Bachelor's degree/Post Graduate diploma in Social Work or Master's degree in Social Work.
• Minimum 3 years of relevant experience in social work case management.
• Experience in event organization and management.
• Strong desire to assist people and foster a safe, harmonious and harassment-free climate.
• Capacity to deal with confidential and complex interpersonal matters and maintain objectivity.
• Strong cultural quotient and is sensitivity to cultural diversity with ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Strong interpersonal skills, negotiation skills and strength in stakeholder-management to establish and maintain effective working relationships.
• Fast learner and an agent of change who is highly motivated, focused and results-oriented.
• Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
• Self-starter with the ability to work on multiple projects in a fast paced environment.
• Good problem-solving skills and able to work independently through a questioning, organizing, researching, analyzing mindset to process and interpret information.
• Resilient and effective in time management to be effective in case management.
• Proven team player with strong verbal and written communication skills with capability to interpret and explain information relating to University organization, policies and procedures clearly.
• Detail-oriented with strong project management, good administration and organizational skills.
• Proven track record to be flexible and manage contingency arrangements where necessary and manage multiple tasks/ assignments, set priorities, and adapt to changing conditions with strong follow-up.
• Knowledge of higher education landscape, university organizational structure, student life cycle and related functions of student services would be advantageous.
• Adept in the use of technology and case management systems with high level of proficiency in applications like Microsoft Office (Word, PowerPoint, Excel & Access).

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.