Admin Officer

Customer Service (Front Desk) Workflow

I. Overall Workflow:

1. Arrive at the workstation 10 minutes early and dress appropriately for work.
2. Turn on the computer, lighting, and necessary electrical appliances.
3. Organize the front desk and clean the front desk area, check the cleanliness of the office area.
4. Reception and registration of students, visitors, and other personnel.
5. Conduct surveys and evaluations for potential students and communicate with them promptly.
6. Handle all aspects of new student enrollment quickly and accurately: contract signing, invoicing, payment collection, etc.
7. Answer phone calls and reply to WeChat messages.
8. Handle student requests for leave, course transfers, withdrawals, etc.
9. Clean the area before leaving work, check if lights, air conditioning, and other facilities are turned off properly.

II. Visitor Reception Procedure:

1. Reception of Visitors:Maintain a good image, smile, and greet guests politely, and stop other tasks when receiving guests.
   Thoroughly fill out the visitor registration form.
   Bid farewell to guests politely when they leave.
   
2. Answer phone calls with standardized language, be concise, clear, polite, and patient in inquiries and responses.
3. Record the caller's name and contact information as much as possible.
4. Update the telephone register and follow up on matters.

III. Post-Consultation Work:

1. Inquire about the name, interested courses, and make notes.
2. Provide school introductions, course schedules, and appropriate course introductions, and provide the location of the school.
3. Arrange trial lessons or testing times and register them.
4. Periodically inquire whether consulted students have recently come for trials or tests.
5. After the trial, if there is no immediate registration, allow the customer to pay an intention deposit.

IV. Post-Registration Work:

1. Record student names, genders, courses enrolled, and payment records.
2. Remind students of class times, fix class schedules, and make registrations.
3. Send course schedules to class students and remind them of class times.