Deliver Associate (Customer Service & Logistics)
1 year contract, high potential to renew/ convert
Come and join us!
Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?
“FIND YOUR PLACE” by joining a world-class US Consumer company
Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.
Company Description:
Our client is an American consumer health company. It is the proprietor of well-known consumer brands. They combine the power of science with meaningful human insights to empower people around the world to live healthier lives.
Overall Purpose:
The Deliver Executive is to assist in Customer Service, Warehousing, distribution, and logistics operation. Candidate will also provide an assistance in managing the relationship of local supplier/vendors and third- party intermediary. Candidate is to ensure adherence and compliance to EH&S, Quality, Regulatory, SOX, HCBI policies and standards. This role will need to support Singapore Deliver activities.
Key Duties & Responsibilities:
Deliver Management – Customer Service, Logistics and Warehouse
- Responsible for coordinating with Warehouse/distributor on all incoming shipment and updating into system accordingly.
- Coordination with warehouse/distributor on inventory movement and perform reconciliation on periodic basis.
- Participating in Monthly business/KPI’s & operational issues review with Warehouse, Distributor and Freight Forwarders/Custom Brokerage.
- Co-ordination with warehouse and freight agents on timely and accurate billing and monthly statement of accounts.
- All appointed transporter complies with quality agreement and other requirement as per SOPs.
- Oversees the daily activities of shipping documentations.
- Assisting other functional team i.e. planning on system related processes.
- Co-ordinate with finance team on financial matters i.e. Accrual, payment.
- To co-ordinate communicate between Planners and Forwarder with regards to NEL/EA and NIL/ IA for Dangerous Drug (DD) shipments.
- Provide additional necessary documents or info that may be needed for Pharmacy/Customs Clearance of all shipments.
- To support customer service activities especially towards order processing, order issue resolutions, billing, and invoicing.
- To conduct annual stock check & report to if there is any discrepancy found during the stock check. Report to RA & BQ if any discrepancy for DD quantity.
Processes and Reporting
- Ensure Warehouse/Distributor and Freight Forwarders KPI’s are meeting the targets set.
- Continuous improvement of Warehouse and Logistics processes to support the deliver superior Customer Service levels and drive operational excellence.
- Identify strategic opportunities to optimize warehouse/Logistics and delivery productivity levels, costs improvement process etc.
- Identify OTIF RCA and action plans to mitigate/alleviate the misses.
KEY BUSINESS RESULTS
- Warehouse and logistics with customer service KPI and service level
- Inventory movement and reconciliation
- Vendor payment
- Customer service in order issue resolutions, order processing, billing, invoicing
Requirements:
- Degree in Supply Chain Management / Business Administration, or any related discipline.
- At least 3 years relevant experience and prior exposure in a warehouse/shipping/ freight forwarding industry would be an added advantage.
- Knowledge of warehousing methods and procedures, of inventory and stock control record keeping, of automated inventory-control systems will have an advantage. Meticulous, organized, detail oriented with strong numerical and analytical skills, Proficient in Microsoft Office, possess initiative and able to work independently.
- System: S.A.P. and Order to Cash and Requisition to Payment Process, strong in Analytical skill, Problem Solving and PC literate, understanding of basic business finance, and the ability to function as both a team player and a team leader, able to develop and maintain excellent working relationships, work successfully within a team environment, proactive team player, able to take charge and follow-through.
- Having Flexibility and ability to adapt to an ever- changing supply chain environment and organization development driven.
Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.
Alternatively, you can share your CV at [email protected]
EA License: 94C3609
Reg No: R1440247
