Job Description:
- Provide onsite client support, assisting with troubleshooting, design, configuration, and escalated problem management.
- Act as a key Day 2 team member involved in analyzing client and technical requirements, developing specifications, solution design, and development. May also consult on testing and deployment processes.
- Manage client’s day 2 network operations in the Cisco ACI network landscape and other assigned network technologies.
- Serve as the point of contact for client projects, interfacing with vendors for successful project management deployment.
- Mandatory requirement: Experience in Cisco ACI project implementation or configuration.
- Comfortable with onsite support at Tuas/western side of Singapore.
- Comfortable with occasional support in outdoor environments due to data center/network equipment location.
Key Requirements:
- At least five to eight years of professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large-scale MNC technology services environment.
- Experience designing and building complex LAN and large WAN.
- Expertise in routing/switching technology, including BGP, OSPF, etc.
- Experience designing and building complex data center networks with Software Defined Networking (SDN) solutions such as Cisco ACI, VMware NSX, or any OpenFlow protocol.
- Extensive hands-on experience with LAN switches/routers: Cisco, Huawei.
- Experience designing and building complex campus networks with Software Defined Access (SDA) solutions from Cisco or any other SDA vendors.
- Experience in network automation via scripting (e.g., Python) or tools (e.g., Ansible, Algosec, shell).
- Experience designing and building network security (Checkpoint, Palo Alto, Fortigate, Cisco firewall, IDS/IPS, VPN, SSL), Content Networking (cache, load balancer, F5, etc.).
- Experience using ServiceNow, SolarWinds, and Splunk for management of network operations.
- Knowledge of ITIL processes is a plus.
- Rotational standby required.
