about the company
Join our esteemed global medical device firm, where collaboration and teamwork thrive within a culture dedicated to advancing healthcare worldwide. We are excited to welcome a Customer Service Specialist to our team, a pivotal role ensuring seamless interactions and satisfaction for our valued customers. As the single point of contact, you will handle inquiries with precision, manage order processing from inception to delivery, and guarantee that our customers' expectations are not only met but exceeded.
about the job
As a Customer Service Specialist, you will be required to provide comprehensive assistance to our customers via phone and email. Your responsibilities will span the entire order lifecycle, including prompt processing of purchase orders within our ERP system, issuing purchase orders to suppliers, and expediting deliveries to ensure on-time delivery for all open sales orders. You'll be responsible for providing weekly updates on open sales orders to customers and distributors, ensuring transparency and proactive communication at all stages of the process.
Your dedication to excellence will be evident in our key performance indicators, as you work diligently to maintain a service level above 95% in Salesforce.com. Beyond order processing, you'll play a crucial role in inventory management, liaising with third-party logistics companies for inbound and outbound shipments, and ensuring accurate inventory reconciliation to uphold operational efficiency. You'll also collaborate closely with finance to facilitate payment processes and maintain meticulous documentation of all sales and shipping records.
skills and experience required
If you are passionate about delivering exceptional customer service, adept at managing end-to-end order processes, with at least 3 years of expereince in a sales support/ order management role (preferably in the healthcare industry), and thrive in a collaborative global environment, we invite you to join us in making a difference in healthcare worldwide. Take the next step in your career with us and be part of a company that values your contribution and fosters growth and development.
To apply online please use the 'apply' function, alternatively you may contact Carmen.
(EA: 94C3609/ R2196577)
