As the digital sales specialist, you will report to the subregional Commercial Head under the customer excellence team. Your job responsibilities include:
- Promoting, selling and explaining all related products to potential or existing customers via phone & online
- Manage customer relationships with current customer base plus all new customers allocated to the SME sector, through regular follow-ups and building up customer loyalty through strong relationships
- Generate leads and opportunities using various sales procedures
- Present solutions customized to the customer’s needs
- Coordinate with various businesses/teams to obtain necessary details for responding to customer query/complain
- Support the Digital Strategy and drive digital growth for Western Europe by utilizing digital tools such as Redox & SalesForce.com
- Prepare daily and monthly sales reports as per reporting norms
Skills, competencies and experiences required:
- Bachelor’s degree in any Science related field
- Min 3 years of previous sales experience required with a mix of new business development and working with existing accounts and ability to demonstrate the process of tele-sales.
- Proven track record of customer relationship development and management
- Ability to understand buying behavior and needs of customers.
- Results-driven, collaborative, innovative and future-oriented.
- Ability to apply core and professional skills as well as communication skills, analytical thinking, customer centric approach and decision making while promoting and selling the products via tele-media.
- Ability to work independently and is responsible for own work and learning.
- Excellent communication skills, speak with confidence.
- Fluent English-speaking skills to articulate to niche customers.
- Corporate manners and etiquettes while interacting with customers and stakeholders.
- Demonstrate customer loyalty by building a strong customer relationship.
- Well versed with SFDC and Service Max.
- Good team-player, has experienced working in a diverse organization.
- Hybrid Work (Office & Work from Home).
