The Executive, Experience Center, manage and promote the experience centre to achieve profitability objectives. Solicit new walk-in customers from all possible channels and maintain existing customers' satisfaction level. Recommend and execute effective marketing and promotion programmes to generate customer awareness and sales.
- Build relationships with each customer that begin with the quality of their welcome when they walk into the showroom and is extended beyond the visit and transaction itself.
- Identifying the needs of our customers, and to engage with them in offering professional suggestions to make the right flooring choice.
- Follow up promptly with internal and external customers to provide accurate and timely information, alternatives, and solutions to improve service excellence and resolve issues.
- Listen to, accept, and act upon customer feedback, basic customer complaints and escalate complex problems to relevant teams on a timely basis.
- Updating of customer records after each interaction by adding notes to customer records explaining what the interaction entailed and report on trends as necessary.
- Collecting and analysing customer feedback for preparation of reports.
- Assist in corporate events and activities.
- Oversee and achieve organizational common goals while upholding best practices in line with Company mission and values.
