We're seeking a future team member for the role of Client Service Associate - Vietnam Market to join our Treasury Services team. This role is located in Singapore, hybrid.
In this role, you’ll make an impact in the following ways:
· Act as client service point of contact for day to day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
· Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues
· Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
· Drives and plans service initiatives such as Service Account Plan and Service Reviews
· Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
· Supports multiple geographies (when required) and client accounts across South & Southeast Asia
To be successful in this role, we’re seeking the following:
· Bachelor’s degree or the equivalent combination of education and experience is required.
· 3 - 5 years of relevant product/financial experience in banking or client service
· Ability to converse in Vietnamese is preferred to support the client segment
· Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
· Possess excellent interpersonal skills and positive attitude.
· Strong analytics skills and detail-oriented
