RESPONSIBILITIES
1. Maintain proactive contact with customers regarding lead time, availability, product price increases and other issues that might affect delivery schedule or invoice amounts
2. Process customer orders and determine the most economical source and method of transportation to customer based on product type and location and product destination.
3. Respond to customer complaints and log in complaints or refer customer to appropriate contact. Keep Sales, Marketing and Business Groups and Plant Schedulers advised of customer's special needs, requests, etc. Follow up with customers to ensure resolution for and communication of a solution to the customer.
4. Responsible for maintaining accurate records in SAP for product alias code and customer data elements (including order processing: follow-up on order status and complete with timely auto-generation of invoices).
5. Month-End closing for SP01, run report and co-ordinate with logistic provider and freight forwarder on confirmation of actual deliveries, collection or SOB BL date within the same month.
6. Review letters of credit to assure that there are no discrepancies that may delay payment from the Bank. Confirm that Afton can meet all of the terms of the letters of credit. Consult with customers to develop amendments of letters of credit that are satisfactory to all parties.
7. Miscellaneous duties and activities - including proper maintenance of customer PO, booking advices, Confirmation of Shipment, Shipping Documents attached in Order. Isotank demurrage manual calculation and manual issuance of Debit Memo
Environment, Health & Safety Support
1. Submission of Safety Data Sheet to MoEL’s K-OSHA system for approval.
2. Assist EHS colleagues and support activities as necessary in all EHS areas in particular Product Stewardship and Regulatory Affairs enquiries from Korean customers.
3. Some translation work (Korean to English) might be involved.
Admin support for Afton Chemical Korea teams
1. Necessary statutory filing to comply Korean laws.
EDUCATION
· BS degree in Logistics, Supply Chain, Business Administration or related field or equivalent combination of education and experience
