Job Description:
- Support the Customer Service team and coordinate to deliver a high-quality customer experience, particularly from the service/repair perspective.
- Collaborate closely with Engineers to ensure seamless coordination and resolution of customer issues.
- Maintain accurate management of parts usage and inventory as required, providing real- time feedback on any service delays.
- Prepare and submit daily/weekly reports detailing products and customers serviced.
- Handle invoicing processing to vendors/suppliers, as well as the processing of customer returns and refunds.
- Adhere to any other reporting protocols required.
Requirements:
- 1.5-2 years of experience in an administrative role, preferably within a retail environment.
- High level of customer service orientation, demonstrating a genuine desire to help or serve others and consistently exceeding their needs and expectations.
- Proficiency in MS Excel, Access, and data management is essential.
- Advanced computer literacy, including intermediate-level experience with Microsoft Office, SAP, and Ariba.
- Meticulous attention to detail.
- Proven ability to establish and maintain strong relationships with individuals at all levels of a business.
- Knowledge of Dyson products would be highly advantageous.
