- MNC
- Permanent Position
- Industry Leader
- Minimum 2-3 years of relevant supervisory experience in Customer Service
- Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred
Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Team Lead.
RESPONSIBILITIES:
- Lead, mentor, and motivate the customer service team to achieve performance targets and deliver exceptional service.
- Conduct regular coaching and team meetings to communicate goals, share updates, and address any concerns and feedback.
- Handle escalated customer enquiries and feedback, ensuring swift resolution and customer satisfaction.
- Support the team to handle incoming calls, emails, and message from customers promptly and professionally.
- Embed a customer feedback loop into customer service operations and provide insights and suggestions for process improvements.
- Work closely with cross-functional teams on customers’ orders, enquiries, feedback, etc.
- Recommend and support the implementation of tools to track customer interactions and gather insights.
REQUIREMENTS:
- Diploma in Business or any related disciplines
- Minimum 2-3 years of related supervisory experience in Customer Service, preferably within food / Fast Moving Consumer Goods (FMCG) industry
- Problem solving skills and the ability to handle challenging customer situations with professionalism
OTHER INFORMATION:
- Location: West
- Working hours: Monday to Friday, Office Hours
- Salary: Salary will commensurate according to experience & qualifications.
- The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.
HOW TO APPLY:
Please click “Apply Now” button to submit.
Alternatively, interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :
Email – [email protected]
or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.
Please indicate the below information in your resume:
- Current & Expected salary
- Reason(s) for leaving
- Availability to commence work
YOUR SUCCESS IS OUR ACHIEVEMENT!
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