Customer Service Officer (Banking Call Center/1 Year Contract/Up to $3800)
Shift work required (Shift Allowance + Training provided)
5 working days per week - 4 weekdays + 1 weekend
Responsibilities:
- Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
- Ability to understand customers' needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to customers to achieve total customer satisfaction
- Solicit customers' feedback and identify problem trends for improvement actions
Requirements:
- Proven experience working in a call center environment, experience in a banking/financial services sector will be an added advantage
- Excellent verbal communication skills with the ability to articulate information clearly and concisely.
- Strong listening skills to understand customers' needs and provide appropriate solutions and attention.
- Demonstrated commitment to delivering exceptional customer service and achieving total customer satisfaction.
- Ability to empathize with customers and tailor interactions to meet their individual needs.
- Proven ability to identify cross-sell opportunities and promote additional banking products or services during customer interactions.
- Strong analytical and problem-solving skills to identify trends in customer feedback and recommend improvement actions.
- Ability to handle customer complaints or escalations professionally and efficiently.
EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao
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