Nalco Water, an Ecolab Company, has an immediate need for a Technical Service Representative in our Downstream group located in Singapore. If you are a passionate technical service professional that likes to work in an autonomous, hands-on environment, we invite you to apply. This is your opportunity to join a large growing company offering a competitive wage structure and benefits. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed-upon contractual services in your assigned accounts and providing customers with problem-solving support. You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts to Nalco Water. This position will also require you to install, maintain, and calibrate chemical feed equipment and process monitoring equipment at multiple customer locations.
Responsibilities:
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance plans.
- Assist Sales Representatives with start-ups of new applications in both existing customers and win new accounts.
- Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
- Execute required chemistry tests, log and report data, and maintain product inventory deliveries and logistics at assigned customer accounts.
- Install, calibrate and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.
Requirements:
- Diploma in Engineering or equivalent with 2 years of successful technical service or field sales support experience
- Overnight/on-call support required to support assigned customer accounts during emergencies
- Must have a valid class 3 Driver's License.
- Good to have a strong mechanical aptitude with water treatment or specialty chemical industry experience
- Working knowledge of boilers, cooling towers, and wastewater treatment systems will be an advantage
- Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
- History of working in a field that required autonomy and self-motivation
- Prior experience that demonstrates a strong work ethic and ability to multi-task
- Can work in high pressure and physically demanding environment
- Willing to travel across the island to assist in the maintenance and recovery of faulty equipment.
- Willing to be on standby during weekend to assist in the maintenance and recovery of any faulty equipment.
