Salary: $2500-$2700
Work Location: Near Tai Seng MRT
Working Days: Mondays to Fridays
Working Hours: 8.30am to 5.15pm
Job Responsibilities
- Customer Support: Act as the first point of contact for customer inquiries via phone and email, providing prompt and courteous support. Escalate technical issues to the relevant teams when necessary.
- Billing and Invoicing: Handle monthly billing processes, ensuring accurate and timely invoicing for our services. Work closely with the sales and finance teams to address any billing discrepancies.
- Vendor Management: Maintain up-to-date records and reports on vendor performance, ensuring compliance with service level agreements (SLAs). Coordinate with vendors for issue resolution and service improvements.
- Reporting: Prepare and present regular reports on customer service metrics, billing accuracy, and vendor performance to management.
- Process Improvement: Continuously identify opportunities to improve operational efficiency, customer satisfaction, and internal workflows.
- Database Management: Manage and update customer and vendor databases, ensuring accuracy and security of data.
- Compliance: Ensure all activities comply with legal and company policies, particularly in data protection and privacy.
Requirements
- Nitec or Diploma in Business Administration, IT or related fields
- At least 1 year of experience in an administrative role, preferably within an MSP or IT services environment.
Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279
