Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly, handle and resolve customer inquiries, complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Manage administration
- Support, communicate and coordinate with Sales team and internal departments
Requirements
- Min ‘A’ level or Diploma
- 2 years of sales experience preferred with basic knowledge in medical products is an added advantage
- Good interpersonal and communication skills
- Team player and a self-motivated individual
- Sales driven, providing excellent customer service and account management over phone
- Commitment to quality, in performing required tasks in a timely manner
- Experience in sales/ telesales/ customer services
