COMPANY DESCRIPTION
REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.
Find out more at recgroup.com
RESPONSIBILITIES
- Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
- Process field claims in a timely manner for resolution.
- Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation.
- Providing timely engineering insights including failure analysis technical reports and presentation.
- Analyze product warranty claim and provide modeling on product service life.
- Collaborate with cross functional teams, contributing to the domain of product FA or characterization.
- Handles customer visits and factory audits and product inspection.
- Develop & contribute to building knowledge base of degradation from product to material level.
- Design tests to detect infant mortality and mid-life product failures.
- Perform investigation including product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.
- Bach / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)
REQUIRED SKILLS
- Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
- Application experience in managing (large) data modelling would be favorable
- Excellent practical knowledge and use of Microsoft Office
- Excellent interpersonal skills, strong belief in driving for quality and customer satisfaction.
- Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
- Communicate effectively through presentation and technical reports.
- Enjoys rigors of technical reviews with peers & management to drive to business outcome.
