We are a dynamic and rapidly growing company in need of an experienced Operations Support Manager to oversee our operational processes and ensure the efficient functioning of our business.
As a leader in our industry, we are committed to delivering exceptional service to our customers while maximizing operational efficiency and driving continuous improvement initiatives.
This position is based in Singapore and reports to the Managing Director, Asia.
Responsibilities:
- Manage a team of Customer Service, Logistic, Inventory & Product Management.
- Develop and implement strategies to optimize operational processes and enhance productivity, ensuring timely and cost-effective delivery of products and services.
- Collaborate with cross-functional teams to streamline workflows, reduce waste, and improve overall operational efficiency.
- Monitor key performance indicators (KPIs) and metrics to track performance, identify areas for improvement, and drive operational excellence.
- Proactively address customer concerns and issues to ensure high levels of customer satisfaction and retention.
- Lead inventory planning activities, working closely with sales to allocate stocks for backlog and coordinate with factory to forecast demand accurately and optimize inventory levels.
- Spearhead the usage of SMART system for demand planning purposes in order to have sufficient stocks for delivery.
- Prepare and present Inventory, and Operations Planning (SIOP) reports to MD, highlighting key trends, risks, and opportunities.
- Oversee the warranty process, including claims processing, analysis, and resolution, to minimize warranty costs and enhance customer experience.
- Develop and implement inventory management strategies to optimize inventory levels, reduce excess stock, and minimize obsolete inventory (SLOB).
- Manage relationships with contractors and service providers, ensuring adherence to contractual agreements, quality standards, and performance expectations.
- Identify opportunities for process improvement and cost optimization, leading cross-functional teams to implement best practices and drive continuous improvement initiatives.
- Utilize tools such as Qualtrics for gathering customer feedback and aligning operations with customer expectations.
- Provide strong leadership to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
- Set clear expectations, provide direction, and support the professional development of team members to maximize their potential.
- Lead by example, demonstrating integrity, professionalism, and a commitment to excellence in all aspects of operations management.
Requirements:
- Diploma or Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum of 5 years of experience in operations management, preferably in Manufacturing
- Proven track record of team management, with the ability to inspire and motivate team members to achieve goals.
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Proficient in Microsoft Excel (Vlookup, Hlookup & etc)
- Experience with process improvement methodologies such as Six Sigma or Lean Manufacturing is a plus.
- Experience with ERP systems, Salesforce experience is a plus
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
