Job Description:
- Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).
- Proactively provide status on delayed orders with reasons.
- Require working with Honeywell site Supply Chain resources to confirm reasons for delay.
- Required to work through feasibility of customer order expedite requests.
- Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.
- Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA
- Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.
- Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates
- Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.
- Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates
Job Requirements:
- Diploma Graduate and above
- 2 year experience in Order management/fulfillment
- Work Timing: 8.00am to 5.00pm
- Work days: Monday to Friday
- Work Location: Gul Circle
