Customer Experience Specialist
- Handle and resolve all customer queries
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
REQUIREMENTS
- Experience in Customer service related role
- Possess good communication, and interpersonal skills.
- On-the-job training will be provided to ensure proficiency in role requirements.
Salary: $3500
Interested candidates are welcome to email resume to [email protected] and CC to [email protected]
