Job Responsibilities:
- Administer hangtag approvals according to brand certification and approval guidelines
- Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
- Follow up with customer (through email) to obtain support documents (fiber/yarn purchase invoice, fabric purchase invoice etc)
- Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
- Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
- Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
- Carry out and keep accurate records of customer information for verification and safeguard our brands
- Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
- Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
- Issue garment letters and challenge if observing violation of brand guidelines
- Educate customers application process of hangtag requests via of our system
Job Requirements:
- Good interpersonal skills
- Ability to work independently and communicate to all level effectively
- Experience in operating of Textile Laboratory Testing equipment will be an added advantage
