Manage overall operations and is responsible for the effective and successful management of labour, productivity, quality control, sales and safety measures as established and set for the Outlets in-charge. Group Operations Manager will ensure safe and efficient operations and will serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies.
Group Operations Manager duties and responsibilities include interviewing, selection, and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget and sales of the Company in collaboration with the Chief Operations Officer.
Job Responsibilities:
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
- Plan and review compensation actions; enforcing policies and procedures.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Minimize operations labour budget expectations
- Responsible for all Outlet Managers and Supervisors.
- Run a safe, injury/accident-free workplace
- Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with the local government agencies, such as fire, police, health, labour and safety agencies
- Manage relationships with key operations vendors
- Track vendor pricing, rebates and service levels
- Review and approve all operational invoices and ensure they are submitted for payment accordingly
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with Senior Operations Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
- Ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations
