As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.
Duties & Responsibilities
- Ensure clinic's operational and procedural area readiness based on desired service standards.
- Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
- Provide chaperone assistance to doctors/nurses and prepare consultation documents.
- Attend to any requests, emails and phone enquiries.
- Assist clinic manager in administrative duties.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
Requirements
- Minimum GCE “O” Levels qualification or equivalent.
- Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
- This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.
