SALES ADMINISTRATOR (FLUENT ARABIC)

The Role:

We are seeking a motivated and detail-oriented Sales Administrator (Arabic Language) to join our growing team. The incumbent will play a key role in supporting our Account Manager and ensuring smooth sales operations by handling customer inquiries, processing orders, and coordinating with various departments. Fluency in Arabic is essential for effectively communicating with clients in this region.

Job Description:  

• Gain in-depth knowledge of our company, products/services, and their unique selling propositions to provide informed responses to clients.
• Handle inbound inquiries from clients promptly and professionally through email and phone calls.
• Proactively reach out to customers to clarify information, address concerns, and answer questions.
• Analyze client needs and develop comprehensive quotations tailored to their specifications.
• Follow-up with client’s response and feedback on company’s commercial proposal, amend and respond to client expectation variance upon discussion with Business Development Manager or Business Development Executive.
• Process purchase orders accurately and efficiently, ensuring all information is correct and complete.
• Coordinate and manage all administrative and order processing documentation.
• Verify order details, including customer information and payment methods, to avoid errors.
• Prepare and issue work orders to the operations team, closely monitoring progress to ensure timely delivery.
• Maintain accurate records of all sales transactions, amendments, and issue invoice in accurate and timely manner.
• Prepare and monitor collection reports to ensure timely reporting.
• Compile and analyze sales reports for monthly review by Finance and Management, providing actionable insights.
• Collaborate with the Sales Executive/Business Development Executive to continuously improve processes and procedures, optimizing efficiency and profitability.
• Adhere to established policies, guidelines, and SOPs to maintain operational excellence and exceptional customer service.
• Perform other duties as assigned by supervisors or management.

Qualifications & Skills:

• Bachelor's degree or diploma in any relevant field.
• Minimum 1 year of experience in related field.
• Fluent in written and spoken Arabic, Malay, and English.
• Excellent organizational and time management abilities.
• Computer literate.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Flexible and adaptable to potential variations in working hours based on Middle East regional requirements.

• Annual Leave
• KWSP, SOCSO & EIS
• Group Personal Accident Insurance
• Special Time Off on Festival Celebration
• Others