- Receive and file incoming letters and documents;
- Manage office and room supplies ensuring adequate stock at all times;
- Administrative tasks including photocopying, filing (electronic and manual files), collating reports and information, preparing and distributing papers and other general administration duties for the management team.
- Oversee the co-ordination of diary management, meeting preparation, client greetings and all other admin requirements for the General Manager;
- Ensure Executives and Department Heads are aware of upcoming meetings;
- Ensure meeting rooms are clean and appropriately presented;
- Welcome and receive visitors;
- Assist in maintaining a safe and secure work environment;
- Manage all travel plans for the General Manager;
- Ensure telephone is answered in a timely manner;
- When called upon, take minutes for respective departmental meeting;
- Screen telephone calls, take messages, answer enquiries from staff and customers, and redirect call where appropriate;
- Co-ordinate and project manage projects with the Hotel General Manager;
- Work in a supportive role to the General Manager and other management staff as to be advised;
- Attend daily HOD meeting;
- Attend daily Executive Office meeting;
- To collate and share Guest Feedback daily during the HOD meetings and follow up action by the various departments.
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