Description
- Contract/Database administrator
- Act as front-liner providing excellent customer service to both internal and external parties at all times
- Performs creation, amendment, service suspension and termination of contract using in-house system
- Generate and maintain sales report
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
- Assist Supervisor to resolve daily operation issues
- Other adhoc duties as assigned by supervisor
Requirements
- Minimum GCE N level
- Resilient and is able to handle complaints and unpleasant customers
- Familiarity or experience with Customer Service and Call Center preferred
- Experience in a sales administration job scope will be an added advantage
- Strong decision making and analytical abilities
- Ability to communicate clearly and professionally, both verbally and in writing
- Computer literate, knowledge in Microsoft applications a must
- Service-oriented, pleasant personality and able to work under pressure
Benefits
- 5 day work week (8.30am to 5.45pm)
- Work Location: 16 Jalan Mesin (Closest MRT: Tai Seng)
- Training provided
- 16 days of annual leave
- AWS
- Medical and Dental benefits along with insurance coverage to our employees
