· Manage overall project database including develop and implement of statistical reports
· Interpret data, analyze results using statistical techniques and provide ongoing reports
· Acquire data from primary or secondary data sources and maintain data systems
· Work with management to prioritize business and information needs
· Locate and define new process improvement opportunitie
· Provide quality assurance of imported data
· Report the results back to the project managers and stakeholders
· Lead a team of Customer Service Officers to achieve KPI
· Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
· Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
· Compile, record, input survey returns and data accurately into the system
· Conduct data verification of completed survey cases to ensure accuracy and reliability of data
· Set KPI for the officers in accordance to the project timeline to ensure project’s success
· Provide assistance, guidance, and coaching support to officers to meet KPI
· Assess work performance of officers and identify areas that need improvement
· Ensure that the given KPI for the team are being met based on the project timeline
· Monitor and provide project status report to manager
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5993
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
