Responsibilities:
- Provide on-going applicatoin support and be involved in vrious stages of SDLC.
- Conduct user requirement analysis for the development/implementation of new systems and enhancements to existing systems
- Evaluate potential solutions and make recommendations to resolve business problems
- Involve in the system integration testing phase prior to implementation
- Plan and co-ordinate end-user training for any system implementation or enhancements
- Liaise closely with business users and build good rapport
- Liaise closely with vendors in project implementaiton, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
- Support the team in defining project requirements, tracking and documentation
- Provide 24/7 primary application maintenance support
Requirements:
- Diploma/Bachelor's Degree in Computer Science or other highly technical, scientific discipline
- 3-5 years of Technical/Application Support experience on multi technology platforms
- ITIL certification and service-oriented experience/background preferred
- Knowledge and understanding of IT industry environment and business needs
