We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
- At Salesforce, a Technical Architect (TA) inspires our clients by conveying how Technology can be leveraged to enhance their business performance. A TA works at multiple stakeholders’ level and guides them on how to apply Salesforce technology that accelerates business outcomes for them.
- A TA is aware of current business and technology trends and is always ready to engage in conversation with the clients, to help ideate possibilities, make them tangible by applying technology and lay a pathway to progressively deliver measurable results.
- These technologies include (but are not necessarily limited to) Salesforce products and solutions, such as Salesforce platform, Data and AI services, Application development, APIs, Apex/Visualforce coding, Lightning components, mobile app development, and 3rd party solutions that may need integration.
- TAs simultaneously demonstrate big-picture thinking and in-depth problem-solving traits, with knowledge and skills that are both broad and deep. They take pride in designing enterprise-scale systems that stand up to high volumes and performance requirements and are fail-safe.
- TAs demonstrate a superb growth-mindset, are always learning and challenging themselves to be the best in their domains (at though-leadership levels) and building a personal/professional brand!
Responsibilities
- Engage with clients at various stakeholders’ level to understand their vision and translate that into an executable technology roadmap.
- Lead ideation discussions with clients and other stakeholders to help identify and prioritize objectives.
- Own the technology track to build top-notch solutions based on Salesforce technology that help the clients visualize a clear path to identified outcomes.
- Collaborate with internal (and client) technology experts to ensure that the solutions designed are production grade and demonstrate critical thinking to anticipate and address risks proactively.
- Hypothesize and co-create value statements and support them with their technical solution’s relevance.
- Demonstrate high standard of storytelling and presentation skills to simplify complex solutions and make them relatable to the stakeholders.
- Be a team-player and collaborate with other stakeholders (such as other Product teams, Professional Services, Client Success managers, Salesforce partners, etc.) who may also engage a client at different stages.
- Liaise with Salesforce product teams to understand product roadmaps, directions, and how that may affect the clients.
- Travel to client sites in the region ~30-50% at times.
Skills and Technology Experience Requirements
- Expert level understanding of the Salesforce product suite, including Sales, Service, Marketing, and Commerce Clouds.
- Hands-on proficiency in Data management, Analytics/Visualizations, and AI domains (Generative and conventional AI/ML) is advantageous
- Strong background in design/development of large web/mobile systems/applications, or complete software product lifecycle exposure.
- Experience in integration technologies will be an added advantage.
- Understanding of systems architecture and ability to design scalable high-performance solutions.
- Understanding of key systems design patterns, large data volume limitations, best practices, and application of privacy/security/trust by design concepts.
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achieving desired business outcomes.
- Active Salesforce certifications or ability to achieve relevant certifications upon hiring.
- Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
