Responsibilities:
- Report directly to Head of Retail Operations
- Oversee the execution of standard operations procedures (SOP) by a group of front-end supervisors and crews
- Spot operations incompliance, address team members about it and rectify
- Work closely with the back-end operations support team to optimize business processes and workflow and improve operational efficiency
- Monitor various KPI metrics for retail operations and evaluate performance
- Manpower planning and scheduling
- Recruit full-time and part-time crews
- Ad-hoc clerical tasks as and when assigned by the management
Requirements:
- Diploma in hospitality management or equivalent
- Preferably background in retail or F&B industry
- Proficiency in MS Office applications (Excel), Quickbooks
- Excellent communication skills
- Able to communicate effectively in English and Mandarin (in order to liaise with Mandarin speaking associates and vendors)
- Able to work independently with minimum supervision
- Able to start work immediately / or with short notice
Interested candidates, please send your CV with expected salary to [email protected]
