About the company:
CGS International Securities Singapore Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products.
Job Responsibilites:
· Incident respond timely and provide quality resolution
· Tasks completion within the agreed timeframe
· Tasks handling with professional service and following up with users
· Timely escalation of incidents to other teams for quick resolution of the reported problems
· Provide L1 line support and training for IT Services staff
· Updating and maintaining the Software and Hardware Inventory
· To liaise with 3rd parties helpdesk’s and vendors for getting the required support
· Laptop/PC preparation with software installations before deployment
· Deployment/Relocation of PC/Monitors & trading terminals as and when requested
· Laptop endpoint security hardening and protection
· Amazon Workspace Image Preparation & Cloning
· Amazon Workspace Deployment
· Manage 0365 1st level support
· Patch Management
· Audio & Visual Meeting Rooms Support
· Mobile Apps Support
· Manage of projects assigned by Helpdesk Lead
Job Requirement:
- Hands on Desktop Support Experience, and familiar in supporting MS Operating Systems & MS Office
- Proficient in Hardware Support
- Familiar with O365 products suite such as Outlook Online, Teams
- Mobile application support and installation
- Working with Virtual desktop deployment such as Amazon Workspace
- Good communication and must have interpersonal skills to manage end-user expectations
- Familiar with ITSM process
- Familiar with Manage Engine
- 3 years working experience
- Diploma in IT or higher
- Positive Attitude
- Composed and Calm Personality
- Proactive and strong team player to work in a fast paced environment
