STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access storage.
The Group expanded rapidly since its inception in 2019 and now has 7 conveniently located branches across the island. To complement its suite of self-storage solutions, the Group also added moving services, wine storage and co-working spaces to our product offerings for customers.
The Group has recently acquired a new building to set up the 8th branch in the next few months. Coupled with expansion of existing branches, Storefriendly plans to expand by more than 30% in 2024. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:
CUSTOMER SERVICE OFFICER
Job Scope
- Helping customers on-site to select suitable storage units, service and/or merchandise
- Process rental / renewal agreements, collect payment and maintain timely and accurate records
- Help customers to resolve requests or issues with their storage
- Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
- Prepare and submit reports as required
- No shift hours - suitable for candidates who value work-life balance.
- Company will consider posting to most convenient branch for candidate.
- Attractive allowances and performance incentives based on achievement of KPIs.
- Company structure facilitates career progression and job specialisation.
At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for someone who is:
- Friendly and is good at finding solutions
- Patient and understanding
- Able to communicate with people from all walks of life
- Able to work independently and as part of a team
It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.
If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.
