1. Product Testing: Conduct thorough testing of old and new computer hardware products, including desktops, laptops, Motherboard, and IT/Computer accessories, to ensure they meet performance and reliability standards.
2. Inspection and Evaluation: Inspect incoming used/old computer, laptops and Tower/Rack server inventory for defects or damage, ensuring all products meet specified quality criteria before they are stocked and sold.
3. Continuous Improvement: Identify opportunities for process improvements in quality assurance practices, recommending and implementing enhancements to increase efficiency and effectiveness.
4. Analysis of Customer Feedback: Compile and examine customer input regarding the quality of the product (Used Servers and New IT/Computer Accessories), spotting recurring problems and attempting to resolve them.
5. Technical Support: Offer your knowledge to help the customer support team with technical inquiries and complaints pertaining to the quality of the product, ensuring that problems are successfully resolved. Conduct technical evaluations of new/old products to assess their quality and performance before they are introduced to the store’s inventory.
6. Supplier Collaboration: Work closely with suppliers to address quality concerns, ensuring that corrective actions are implemented and followed up on.
7. Quality Reports: Prepare detailed reports on product (Used Motherboards, Servers) quality, testing results, and defect rates. Communicate findings to management and relevant stakeholders.
8. Staff Training: Train store staff on quality assurance procedures, product testing techniques, and best practices for handling and inspecting new and old hardware products.
9. Knowledge Sharing: Keep up-to-date with the latest developments in computer hardware and quality assurance methodologies, sharing knowledge and insights with the team.
