Work Location: Bukit Panjang
Working Hours: Mon to Sun - Based on roster (Less than 35 hours per week)
Hourly Salary: up to $10.50 per hour
Contract Duration: 6 Months Contract
Job Scope:
- Handling of Enquiries through walk-in. Through such enquires process the following:
- Membership Registration (Babies can be members too, children age <7 years, foreign membership, printing of membership card)
- Accounts related (fines dispute/waiver, accounts verification, checking lost price, claim returned, printing of receipt for patrons who insist on receipts, reset myLibrary username, MMS access code, manual issue library items if system offline, consent to lift block)
- Lost and Found Items (collection of compliant cards, personal items, collection of school books)
- Issuing of Collaterals for Services/Redemption
- Handling incidents, fire alarms (when required)
- Troubleshooting and replenishing Book Bugs cards
- Acknowledging/Repairing of slight damaged items (patron insists to borrow)
- Attending to SBS feedback (eg unable to check in, non booked patron sat on booked seat)
- Disarm alarm triggered items
- Assist Roving Officer
- No Wrong Door policy. Assist patrons with directions/enquiries
- Troubleshooting issues on patron’s devices
- Conduct briefing for new volunteers (show the volunteer-run space, explain and demonstrate tasks like shelfreading, shelving, straightening)
- Assist to observe on the volunteers activities and update LOs, if any tasks are done incorrectly
- Attend to Volunteers’ feedback after each shift ends which may occur daily (eg messy shelves during school holidays, feedback on other volunteer behaviour, etc)
Requirements:
- Proficient in English to converse effectively with different groups of customers
- Excellent team player who is task-orientated
- Possess Administrative Skills
Kindly email your resume to: [email protected]
We regret to inform that only shortlisted candidates will be notified.
