Skillset
1. Up to 9 years of IT experience & 5+ Years in banking/financial services industry. Knowledge on Consumer Loans applications is preferred.
2. Possess good knowledge on 3 tiers-architecture application to: a. Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
3. Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
4. Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
5. Be able to conduct application capacity planning and perform performance tuning.
6. Be able to participate/conduct regular DR simulation/live DR exercise.
7. Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.
