Role & Responsibilities
- Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
- Approach customers at our sales sites, attend to customers' requests in line with policies and procedures, striving for first class experience
- Using simple, clear and concise languages to communicate effectively with customers
- Actively listen and probe questions to accurately advise customise solutions based on customer's needs and requirements
- Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
- Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
- Being customer centric - Gather customers' feedback, ideas and suggestions to bring the team/organisation be closer to our customers
- Actively participate in process improvement sessions, providing constructive feedback and suggestions
- Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
- Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals.
- Perform other duties as assigned by immediate supervisor
Requirements?
- GCE 'O' Level & Above
- BCP & PGI certification (we welcome applicants without these certifications too!)
- An appreciation for team-based environment
Kindly apply online or send your application to mailto:[email protected]
EA: 15C7572
ID: R23115267
