SUMMARY
The Catering Sales Administrator is responsible for supporting the Sales Team by providing administrative support and managing enquiries from clients
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Answering calls, qualifying and selling our hotel's facilities and services to inquiries and sales leads
- Generating proposals and agreements for group and meeting room events
- Maintaining communication with clients from the beginning to end of their event, to ensure their satisfaction
- Conducting hotel tours and site inspections for prospective clients
- Documenting sales activities in Delphi System
- Organizing and participating in sales blitzes
- Maintains awareness of the sales practices of the hotel's competitive set and is a "product expert" when selling against them.
- Ensures that he/she adheres to all sales administrative processes that are in place including preparation and submission of reports or internal communications and meets deadlines.
- Builds strong relationships and loyalty all clients/groups and maintains professional integrity.
- Performs any other related duties that may be assigned from time to time
EDUCATION and/or EXPERIENCE
Completion of GCE ‘O’; or minimum of three years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Financial and analytical experience preferred. Must have the minimum ability to calculate figures and amounts such as discounts, commissions, proportions, percentages, area, circumference, and volume.
SKILLS & ABILITIES
- Preferably with admin experience
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritise work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organisational and planning skills
- Familiar with Amadeus system, Opera / Reservations system and table check
- Proficiency in MS Office
