Infrastructure Operations Lead

• Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents are responded to in adherence to established processes
• Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows
• Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines
• Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience
• Identify and define service delivery risks and offer, own, and manage risk mitigation strategies
• Identify chronic operational and security issues, and ensure they are managed appropriately
• Provide overview of operational challenges, risks and opportunities to leadership team
• Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs
• Oversee the operational personnel’ daily tasking and serve as a mentor to provide leadership to operational personnel
• Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis
• Recruitment, hiring, managing, supporting and career development to infrastructure operation personnel

Requirements

• Degree in Computer Science, Information Systems, or related discipline or equivalent experience
• Minimum 5 years of relevant work experience in the security operational field. Experience with SOC environment will be ideal
• Demonstrates broad knowledge of infrastructure technologies, trends and strategy
• Provide in depth technical expertise for both tactical and operational initiatives
• Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
• Strong knowledge of Information Systems Security
• Good knowledge of Windows/LINUX Operating System, Storage, Networking and Backup solutions