As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
We are looking for a Principal Engineer who will be responsible for the Installation, Configuration and Maintenance of Oracle's technologies and products. Must be proficient and have hands-on working experience on the following areas:
- Oracle Solaris, Oracle Linux, Oracle ZFS, Oracle Database
- Oracle Engineered Systems - Exadata, PCA, ODA, ZDLRA
- Oracle Cloud Infrastructure (OCI), if any
- Oracle Sun SPARC and Intel Servers
- ZFS Storage array
- Backup and Restoration
- Servers and OS Administration
- Storage Consolidation and Migration
