Job Description & Major Responsibilities:· Service Engineers install, service, support, upgrade and maintain product· To perform a variety of moderate to complex assignments· Diagnose equipment problems and make repairs or adjustment· Understand system parameters and interactions to allow process development and extensive electronic troubleshooting· Being a Service Engineer, this person is to support the team in meeting customers’ expectations and company’s expectations· Able to support technically inclined· Direct support to customers’ fab and the workforce to ensure customer satisfaction amongst our customersRequirements:· To attend weekly meeting and presentation· To write technical report· To handle specific jigs during service jobs· Assist other colleagues to perform higher-level job like robot teaching & sub-units· To perform 24x7 standby duties based on roster· To perform ad-hoc shift work when needed when required.· To perform ad-hoc delivery work· Able to setup machine/installation/modification/servicing/trouble shooting/repair· Able to work irregular hours when required· Proficient in Microsoft Office programs· Demonstrate ability to work effectively with team members and customers· Excellent troubleshooting and repair skills· Require good communication skills, documentation and customer service skills
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