- Desktop Support
- IT Hardware & Software
- End User Support
Job Scope:
- Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etc
- Deployment, configuration & troubleshooting on end user issues
- Evaluate existing end user computing resources
- Work with IT infrastructure team and external vendors to resolve user issue
- Perform routine maintenance and upgrades of end user computing resources
- Update Desktop Support operations & service desk documentation
- Supervise and monitor staff performance
- Periodic review of the Desktop Support operations and report any gaps and issues
- Ensure procedures, processes and service level are being followed for any service delivery and operations
- Manage and administer the service desk operations including coordination routing of service or change request
- Any other duties as assigned
Requirements:
- Possess a Diploma in IT or equivalent
- Possess minimum 3 years of Desktop / IT support experience
- Proficient with desktop operation systems, O365, MS office, Outlook, desktop, notebook hardware & software
- Proficient in Microsoft's Modern Workplace and Cloud Platform typically involves a range of responsibilities centred around the deployment, management, and optimization of Microsoft 365 & Office 365.
- Experience in supporting desktop migration such as Active Directory and Exchange Migration
- Familiar with Service Desk operations, incident, service request and change management process
- Prior experience with ServiceNow ticketing system is advantageous
- Good interpersonal & communications skill
- Resourceful, analytical and good problem-solving skill
To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:
• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date
We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076
