Department Description:
We are looking for a Production Senior Support who has vast experience in running production activities in an investment banking environment. The selected candidate will join our feature team supporting and developing for the Front Offces in the Global FIC Space (FX Cash & Option) covering both pre-trade and post-trade activities.
As a Production Support of the feature team, we work together as one to support our internal users, mainly from Front Office, and deliver the projects for the FIC business. The team uses agile methodologies to bring values to users on the full front-to-back chain including pricing, workflow negotiation, deal processing, and lifecycle events.
The feature team is part of the global team will be focused particularly on supporting our global platforms to deliver transformation projects that will accompany the electronification ambition of the business.
Responsbilities:
• Lead support team members to troubleshoot and resolve, communicate incidents for traders, sales and operations on daily requests across the global applications.
• Provide thorough and clear analyses to unblock, assist and fix IT topics and issues for our business.
• Act as a coordinator between various teams like Infrastructure, development team to analysis and resolve root cause of issues and outages
• Manage prioritization of issues, and work closely with 1st & 2nd level support and development teams. Conduct Monthly Production review to stakeholders.
• Drive continuously team and process improvement, and do further automation monitoring and other processes
• Show accountability and be aware of all risks within its activities / scope of responsibilities
Profile:
- Minimum 5 years of experience (for Associate), or Minimum 10 years of experience (for VP) working in IT in Technology solutions facing the Front office in the banking industry
- Prior experience in large scale global application support and strong experience in working with teams in remotely locations
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision
- Ability to technically analyze problems encountered with these systems and employing technical skills to overcome them
- Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
- Ability to work in a team environment
- Self-motivating and delivery-focused individual
- Board knowledge in both pre-trade and post-trade activities, and Ability to understand the big picture - can step back and understand the context of problems and react accordingly
- Proven written and verbal communication skills at business writing level, and develop long lasting relationships with all levels of management
- Functional knowledge in FX Cash and Option products
Behavioral Skills:
- Client - Client focus: I nurture a long-term relationship with the clients/internal partners
- Team Spirit - Open mindset/Respect: I listen and share my views and my expertise in an open mode
- Innovation - Change management: I support change
- Responsibility - Risk awareness: I am constantly on the lookout for risks
- Commitment - Care: I demonstrate consideration for others
We regret to inform that only shortlisted candidate will be notified.
