CUSTOMER ENGAGEMENT MANAGER | Up to $6k | Music Learning Center | Kovan Condo
Location: Kovan Condo
Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm / 8.30 to 6.15pm o/ 9.30 to 7.15pm
Salary: $5,500 - $6,000
Purpose of Position:
- To oversee music schools’ (direct management and licensee centres) operational matters
- To convey and facilitate Music School Division directives, policies & procedures to school heads/executives/staff
- To support music school in the effective A&P planning, implementing & monitoring of enrolment and retention activities.
- Budget planning of sales and expenditure, P/L monitoring of each branch
Area of Accountability:
- Achievement of KPIs set by the management
- Achievement of Enrolment & Revenue budget
- Resource management – staff, teachers and studios
- Quality customer service standards at all music schools (direct centres)
- Direct supervision of Wholesale school business and operation matters
Key Duties:
- Lead the school teams in the achievement of enrolment and revenue budget
- To ensure effective implementation of tactical plans & activities at the branch level
- Ensure adherence to policies, procedures and workflow systems to facilitate efficient control of operations across music schools (direct management)
- To guide School Heads in the administration of the schools’ daily operation, see to their training cum development & evaluate their work performance
- To work closely with Music Professional(s) in teachers’ allocation and management
- To increase the efficient use of studio resources at all branches
- CRM – managing leads, track & monitor customer contacts and conversations at branch levels
- To evaluate branch levels’ customer service level at interim periods and work closely with School Heads to implement training initiatives to service staff, with the aim of elevating customer service level
- To undertake curricular and administration projects as well as assisting in the organisation of concerts, & festivals, where applicable
The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant
