Job Highlights:
- 14days of Annual Leave
- AWS
- Staff Meal provided
- Night Allowance
Responsibilities:
- Registering of arrival guest and handling of departing guest’s folio in accordance to hotel act requirements.
- Supervise all minibar records, financial postings, inventory, and late charges.
- Provide and perform foreign currency exchange accordingly to MAS requirements.
- Upsell or sell rooms with the correct method designed in order to maximize revenue and occupancy.
- Ensure all necessary down time reports are being saved in PDF softcopy format and backed up accordingly.
- Perform non-refundable charge, modifying of registration cards, room move (life/dead), assigning of arrival guest rooms, and handling of enquiry emails.
- Coordinate with Housekeeping department to make sure all arrival rooms are cleaned and all special room amenities are placed in room prior to guest arrival.
- Creating of room reservations and controlling of extranet bookings during the absence of reservations department.
- Handle pay out and cash refund with care.
- Attending to phone calls and guests’ queries.
- To ensure the Private/Patio lounge and work station cleanliness/image.
Requirements:
- GCE 'O'/'N' levels and above.
- Entry level candidate are welcome to apply. Training provided.
- Cheerful personality and excellent customer service skills.
- Other required Skill(s): knowledge of sales, cash handling.
- Experience in Hospitality, Customer Service, Guest Relations and Services or equivalent.
- Able to work rotating shifts, including night shift, during weekends & public holidays.
- Candidates with more experiences may be considered for Senior role.
- COVID-19 fully vaccinated.
