We are looking for Enterprise Voice Engineer on a 12 Month Contract Role. This is an extendable contract role based on the individuals performance.
Description:
Key Responsibilities:
- Work with Voice Engineering team and follow guidelines and instructions from voice engineering team to support project / voice services
- Work with component support teams (e.g., Voice Operation, PMO, Server and Storage) to coordinate activities that required
- Follow the prescribed change process to schedule change and ensure proper documentation
- Perform NICE system upgrades and Life Cycle Management.
- Schedule vendor resources to perform works during off-hours and ensure all required parties are engaged via change process
- Work with vendors (e.g., NICE / IPC / Cisco on-site support) to have end-to-end voice recording service delivery / testing
- This role will be part of a team covering our daily business hours and will also be part of an ad-hoc support covering evenings and weekends for project related activities
- Provide documentation for engineering support
Key Requirements:
- Experience working in some manner within at least one of the following portfolios.
- NICE Voice Recording Upgrades / Migrations and Life Cycle Management.
- Managing NICE Playback Systems.
- Deploying Mobile Voice Recording.
- Enabling Voice Recording Encryption services.
- Ability to manage and communicate effectively with stakeholders
- Design and implement voice recording infrastructure and systems such as retention, playback, and retrieval
- Provide broad technical view across platform, identifying technical dependencies, issues, risks, and impact on production Voice Recording environment
- Deliver integration standards to reduce operational risk and deliver operational excellence
- Define detailed technical requirements and scope of work for vendor or internal team for implementation
- Drive business and control partner initiatives such as Compliance Assurance and Communications Surveillance
- Assess impact of issues and/or regulatory requirements on product and production environment
- Support automation initiatives with goal of delivering service excellence and meeting compliance requirements
- Provide Voice Recording Application Management
- Partner with regional Compliance officers, Audit, Global Information Security, Networks, and Technology Organization.
Other Skills:
- Excellent organizational and communication skills
- Detail oriented
- Proficiency in tools such as - Microsoft Project / Project Plan creation and management
- Demonstrated ability to work as part of a team
- Ability to manage and communicate effectively with stakeholders
- Experience in Enterprise voice solutions/services and basis knowledge of server OS / configuration
- Effective communication skills with the ability to communicate technical information and manage difficult and complex stakeholder relationships at all levels
- Results driven with a strong desire to succeed and see all project and client deliverables through to completion
- Experience working in the financial or banking industry, is a plus
Argyll Scott Consulting Pte Ltd
